Get out of the office

As a private investigator, do you ever find yourself spending too much time in your office?  It is a necessary evil, what with writing reports, making calls, doing computer searches, sending out invoices, marketing clients etc.  But sometimes I think we can become chained to that office chair.  What’s more, I believe some of an investigator’s most important skills can erode because of it.

Let’s take interviews for example.  One of the most important skills an investigator can possess is that of interviewing.  It’s how we gain critical information which helps us solve cases.  How often have you foregone a personal interview for a phone one?  Oh sure, it’s quick and easy.  But there’s a price to be paid.  It is difficult to develop a rapport with a witness in a phone interview.  Your just a faceless voice on a phone.  How many times have you hung up the phone and realized you didn’t ask an important question or you felt pressed for time.   

In an in-person interview, I’ll spend 10/15 minutes talking to the person about their home, garden, hobby etc. before I get into the interview itself. People love to talk about things that interest them, and they become relaxed with your presence.  You can get a lot more information that way then just going right into questioning them.  You’re also developing and maintaining your people skills.

I think in this technology age we have a tendency to rely too much on the computer.  Don’t get me wrong, computers are great.  They have made our lives and our jobs infinitely easier.  But there is a price to pay, and that is we can become office bound.  If you don’t develop and utilize your people skills, you’ll lose them.

Being out of the office and on the street is like exercise.  You feel better, think clearer, and most important, you can make things happen.  I can’t tell you how many important interviews I got, how many neighbor tips I received, and how many important witnesses I was able to subpoena just because I went out there and did something.

I had a veteran police detective tell me when I first started out as an investigator that you don’t solve cases by sitting in your office waiting for the phone to ring.  You have to go out there and make things happen.  So push yourself away from that desk, turn off your computer, grab that case file and get out there and do something!  You’ll feel better for it and you’ll solve cases.

INTERVIEWS/INTERROGATING PAROLEES & EX-CONS

Many police detectives and private investigators think you can’t get any information from parolees and ex-cons.  Going one step further, many think it’s all but impossible to get them to cop out to a crime during an interrogation.  Nothing could be further from the truth.  I think in many ways their the easiest to get to give it up.  The other side would argue their case this way.  Why would a guy with a 40 page rap sheet tell you anything?  My response is, if a guy is supposed to be so smart, why does he have a 40 page rap sheet!  We’re not dealing with the Joker, the Penguin, the Riddler or some other master criminal.  As to giving up information, they probably respond easier than someone who is new to the criminal justice system.  Whether it’s to show off how much they know, greed, envy, revenge or self protection, you just have to find the psychological key that turns on the spigot.  I’ll give you an example. When I was a police detective, I’d go into the jail at my division everyday and see who got arrested the previous day.  I was always looking to see if anyone got arrested in the area where a major crime had recently happened.  After I cleared it with the detectives handling an individual’s specific case, I’d go in and talk to a number of arrestees to see what they knew and how they could help themselves.  This one time I gave my usual pitch to a hard core ex-con who had already been incarcerated for many years and now was looking at another long stretch.  He respectfully listened to my pitch and then said to me, “No disrespect, Detective, but I ain’t ever been a snitch, and I can do the time standing on my head!”  As a last ditch effort, I told him I respected him for that.  I then asked him if there was someone he didn’t like, maybe someone who was doing his old lady when he was in the joint.  It was like a light bulb went off in his head.  He smiled at me and said he did have somebody like that.  He gave me information on a guy that we were able to act on and make an arrest.  They’ll be times when you strikeout, but if your persistent, and keep your word to them, you’ll start making cases.

HOW TO GET THE BEST INTERVEW

I learned early on in my career that if you want to get the maximum information out of an interview, it pays to do them in person.  Besides listening to the answers, you can also see the interviewee’s body language as they respond to the questions.  You can’t see that in a telephone interview.  Plus, just like Detective Columbo from the old TV show, when something pops into your head as your going out the door, you can ask "Just one more question."  It’s hard to do that after you’ve hung up the phone.  It’s also important not to leap into the interview right away.  Try to find some common link that can break down the investigator/interviewee formality and make it a person to person talk. Comment on the flower garden, the military picture on the mantel frame or the caged parrot in the living room.  Try to get the prospective interviewee to talk about something that interests them.  I’ll talk for 10 minutes or more on something interesting in the interviewee’s house or office before I begin the interview.  I’ve had bricklayers show me how to lay brick, former high school football players show me the proper 3 point football stance, and little old ladies show me how to tame a parrot.  Everybody likes to feel important, and by letting them talk about something that interests them, you are building a bond.  Once you segue into the interview, they're already relaxed and comfortable with you.  The conversation will just flow, and so will the information.